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Staffing
Customer Service Representatives KCDA’s Customer Service Representatives are available Monday- Friday from 8am-4:30pm to take orders, respond to product inquires, provide technical support for Supply Link Users and issue RMA’s for returns.
Field Representatives KCDA has five field representatives available to meet with members who have questions regarding any products or services.
Purchasing Agents KCDA’s Purchasing Agents are responsible for developing, issuing and awarding KCDA bids. Additionally, they can help members source products and services they require.
Warehouse Staff KCDA’s 170,000 square foot warehouse houses over 33,000 items. Daily our staff pulls, packs and ships orders received. Washington State members enjoy next day delivery of orders.
Services
Bidding KCDA eliminates the need for members to create bid specifications, advertise, award bids, create purchase orders and process multiple invoices. KCDA bids fulfill all requirements for Washington, Oregon and Idaho school districts.
Firm Pricing Orders placed on KCDA Supply Link offer fixed pricing. The price that displays on your KCDA Supply Link Confirmation is firm for orders.
Free Delivery/Inclusive Pricing Delivery is included in KCDA catalog pricing for all Washington State members. Supply Link pricing includes delivery for Washington, Oregon and Idaho customers. Shipping charges for members outside Washington, Idaho and Oregon, is prepaid and added to the invoice.
Same Day Shipping Orders received by 2PM for in-stock items will be shipped the same day for delivery on the next day to most Washington State members. Summer start up orders are scheduled according to date received and the needs of members.
Minimum Orders KCDA accepts orders of any size, a $2.50 minimum order fee is added to orders under $50 to help defray the cost to ship an order.
Product Substitutions Brand Name–many items in the catalog are listed as brand name only with no substitutions accepted. Generic – others are low bid and must meet KCDA’s "Qualifying Standard." Pictures of items listed as "Qualifying Standard" are representative only and may not be the exact item selected at the time of bid award.
KCDA's "Never Out" Policy The top 2,000 items used by members will always be in stock.
No Fault Return Within 30 days of purchase, you may return items shipped from the KCDA warehouse for any reason, full credit will be given with no restocking fee. KCDA vendors may assess a restocking fee on furniture and special order items that have shipped directly.
KCDA Service Fee KCDA’s operating budget is solely generated by service fees. Service fees are determined by KCDA’s cost to bid, order, and warehouse, fulfill, and invoice members. These service fees are included in KCDA's pricing.
Procurement Card Orders KCDA accepts Procurement Cards, MasterCard and Visa as payment for orders.
KCDA On-Line Ordering KCDA "Supply Link" is available 24/7 via the internet at www.kcda.org.
Special Orders KCDA’s purchasing agents are happy to source and get pricing on non-cataloged items. Chances are if one district needs the item, others will also. Additionally, KCDA is adding new products throughout the year, these items can be viewed on KCDA's Supply Link under the "New Products" tab.
Catalogs KCDA offers "Supply Link" our on-line catalog and a printed catalog. Additionally, order forms will be available on www.kcda.org in January.
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