Receiving and Checking in Your KCDA Order

While your order is being delivered

Accepting Delivery

KCDA requires that members verify shipments as they are received. One or more persons should be assigned and trained to receive the merchandise.

Check for Shortages and Damaged Cartons

To verify delivery of all pieces, use the KCDA packing slip provided with the shipment. The responsible individual should verify the total number of cartons received against the number of cartons KCDA listed on the packing slip. Additionally you must check for visible box damage.

• If you Find Missing or Damaged Cartons - If cartons are missing or damaged, you must note the problem on the delivery receipt at the time of delivery. The carrier will not pay freight claims and therefore you may not receive credit unless this information is noted on the Bill of Lading. Please retain a copy for your records and contact KCDA Customer to report the claim.

The driver is required to wait until you verify receipt of all boxes in good condition.

How to Check Your Order In

Delayed Check-in

If there will be a delay checking in the merchandise, please secure the shipment so unauthorized personnel, who may be anxious for their merchandise, cannot remove items.

Packing Slip

KCDA provides a packing slip for each shipment; this packing slip may contain multiple orders. Each Order/PO/Mark-For has its own page(s) and lists products and quantities shipped. Each "Mark For" is packaged separately with the box number for each item printed on the corresponding packing slip.  

Box Labels

Boxes have a label on the outside which references your purchase order number, the mark for and all items packed inside that box.

Missing or Damaged Items in Carton

If items are missing or damaged in a carton please notify KCDA. Click here for RMA link. This notification must be within 30 days of receipt of an order or by September 30th for merchandise delivered during the summer. Claims received after the deadline may not be considered unless they are clearly supported by KCDA records and paperwork.

Items Ordered Incorrectly or Mis-shipped

This notification must be within 30 days of receipt of an order or by September 30th for merchandise delivered during the summer. Click here for RMA link. Claims received after the deadline may be charged return freight and a restocking fee or may not be considered due to product expiration dates.  In order to receive credit returned merchandise must be in new condition, original packaging and a complete unit. Approval for returns of non-standard or vendor direct shipments will be at the discretion of the KCDA vendor.

Sorting Orders

Individual orders can easily be sorted using the "Mark For" on each carton. Once sorted, the orders will be ready for delivery to the appropriate classroom.

Verifying Items in Each Box

Check the contents of each carton against the packing slip or box label to verify all merchandise has been received.