All shortages, damages or a request for return must be reported to KCDA customer service department within 30 days of receipt or by September 30th for orders delivered during the summer months.

Missing or Damaged Cartons

If cartons are missing or damaged, you must note the problem on the delivery receipt at the time of delivery. The carrier will not pay freight claims unless this information is noted on the Bill of Lading.

Missing/Damaged Product in Cartons

If items are missing or damaged in a carton or items please notify KCDA. This notification must be within 30 days of receipt of an order or by September 30 for merchandise delivered during the summer. Claims received after the deadline may not be considered unless they are clearly supported by KCDA records and paperwork.

When requesting return authorization or reporting any discrepancies, include the following information:

• The school purchase order number.

• The school code of the original shipment or the name of the district and the location of the

   ordering site.

• The KCDA invoice number/order number/cart number.

A description of the problem, including:

• The KCDA item number.

• The quantity (units).

• A description of the item.

• The reason for the return or details of the discrepancy.

• The name and phone number of the person requesting return authorization.

• click here to link to our RMA forms.

All returns must have a KCDA Return Memo Authorization Number (RMA number) on the outside of each carton. Once issued, Return Memo Authorization Numbers are valid for 30 days.

KCDA will e-mail call tags. This enables speedy return and credit for returned products. All you need to do is print out the e-mailed return label, attach it to the box and hand it to the driver during the next delivery for return to KCDA.

In order to receive credit returned merchandise must be in new condition, original packaging and a complete unit. If the return or exchange meets these criteria and is received by KCDA within 30 days of invoicing, full credit will be issued. Items returned after the 30 day period may be assessed a restock fee.