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November 2007 Welcome to the KCDA Purchasing HotSheetThe KCDA Hot Sheet has been developed to alert members to new contracts, market or price changes, and contracts that are nearing renewal. In this issue you will find: What’s New Tips to Make Your Job Easier
What's New Have you ever had questions about your order, invoice or a product? Now available on both Supply Link and www.kcda.org is an electronic form called “Questions about my order”. This form can be filled out and submitted electronically or printed and faxed to KCDA. With the information you provide, our Customer Service Representatives will research your question and get back to you with an answer. To find this form login to www.kcda.org, click on Ordering/Supply Link and click on the tab “Questions about my Order”. If you are logged into Supply Link you can find the form on the home page.
Tips to Make your Job Easier
Did you know that when you check your cart out you will now get a message indicating KCDA’s warehouse inventory levels? For example: · If all the KCDA items are in stock the message will say “all items are available to ship” · If something is on back order the message will say “Item XXXXX is on backorder and will ship at a later date. Do you want to continue with checkout?” If it is not an item you need immediately, click OK and we will ship it as soon as we receive our shipment, if you would like to edit your cart select the cancel button. This will bring you back to your cart and will display how many we have in inventory allowing you to make changes as necessary. Please Note: If you would like to know when we will receive any product please contact customer service at KCDA for an expected due date.
Electronic Return Authorization Need to return something? KCDA’s RMA form on line is an easy way to request authorization to return a product and if needed, order a replacement. To find this form login to www.kcda.org, click on Ordering/Supply Link and click on the tab “Return Authorization Request”. If you are logged into Supply Link you can find the form on the home page. You might notice items on KCDA Supply Link beginning with letters instead of numbers. These are items KCDA has added to supplement our existing line of products carried in our Kent warehouse. These items will SHIP FROM Corporate Express and invoice from KCDA. Any questions you have about Corporate Express items can be directed to customerservice@kcda.org. The KCDA printed catalog for 2008 is currently being produced. Since the cost for printing the catalog has risen to over $100,000 we will be sending you one copy at the end of January. Should you find you need more for staff members, please let us know.
KCDA cordially invites you to the annual KCDA Capital Projects Fair for Members. When: Thursday, February 7th, 2008 Time: 9am – 12:00 pm KCDA furniture, floor covering, field and track, communications, playground and technology vendors will have products displayed in the KCDA warehouse at 18639 80th Ave S, Kent WA 98032. To add to the excitement, each vendor has agreed to give away a wonderful door prize. More information to follow in the coming months.
If you wish to have additional staff members added to this list please e-mail us their name and address at customerservice@kcda.org.
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