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Member Support and Services

COVID-19 Operational Update

KCDA employees are working remotely will have calls and messages forwarded to them. If you would like to leave a phone message for a KCDA staff member and know the extension of the person you are calling, please enter 800-422-5019 and press 8. If you need to access the KCDA staff directory, please press 9. As of May 1, 2020, Customer Service phone support hours have returned to their normal schedule.

Support Staffing

Customer Service Representatives

KCDA’s Customer Service Representatives are available Monday - Friday to take orders, respond to product inquires, provide technical support for Supply Link Users and issue RMA’s for returns.

Customer Service Department Hours:
Phone and Email Support: 
  • Monday through Thursday: 7:30am – 4:30pm
  • Friday 8:00am – 4:30pm
KCDA Holidays - 2023
  • Monday, January 2, 2023, New Year's Day Observed.
Field Representatives

KCDA has field representatives available to meet with members who have questions regarding any products or services. Click here for Field Rep details.

Purchasing Agents

KCDA’s Purchasing Agents are responsible for developing, issuing and awarding KCDA bids. Additionally, they can help members source products and services they require.

Warehouse Staff

KCDA’s 170,000 square foot warehouse houses over 15,000 items. Daily our staff pulls, packs and ships orders received. Prices on warehouse items include delivery for Washington, Oregon, and Idaho members.


KCDA advertises, analyzes and awards over 75 bids annually. The bids are listed on the bid schedule which is posted on the KCDA website. The path to the bid schedule is, Bid Information, Bid Schedule. The bid schedule contains the bid name, bid number, bid advertising dates, bid opening date and time, board write up date, board meeting date and Purchasing Agent name. The bid categories include those products our customers have expressed interest in. Some bids are annual with renewals, some bids are only annual.
Our bid process is audited by the State Auditor and complies with all legal procurement requirements as follows:
  • Advertise in one paper of general circulation (we use DJC-Seattle and DJC-Oregon) for two consecutive weeks.
  • Bids are posted on our website under Bid Information.
  • The bid advertisement is posted when it is received from the paper(s) which is approximately 3 weeks after the bid is published.
  • Depending on the complexity of the project or the number of items bid, we allow vendors approximately 1 month to respond to a bid.
  • Most of our bids are electronically posted including on the KCDA website and vendors are required to respond electronically. Some of our bids are circulated locally and we only post on the KCDA website. When this option happens, we open the bids at the KCDA office location in Kent.
  • After bids are electronically opened or manually opened, the bid is closed. The evaluation process begins. Approximately 1-2 months are allowed for this process to receive samples, ask questions, analyze responses, etc.
  • Bids are recommended for award by the individual Purchasing Agents responsible for the category with the approval of the Purchasing Manager.
  • Bid award recommendations are submitted to the KCDA Board of Directors for final approval, after which a contract can be executed.
Awarding Contracts
All contracts are awarded based on the competitive, sealed bid process. Responses are opened publicly and evaluated by KCDA's Purchasing Department. Proposals are evaluated using the following criteria:
  • Lowest responsible bidder meeting specifications.
  • Quality of product line.
  • Quantity of line items available that are used by participating entities.
  • Customer support.
  • Suppliers demonstrated ability to perform under a cooperative purchasing contract.
Free Delivery/Inclusive Pricing
KCDA website pricing includes delivery for Washington, Oregon and Idaho customers. Shipping charges (for members outside Washington, Idaho, Oregon and Alaska), will be calculated and communicated to the member prior to being added to their invoice. All shipping charges for members in Alaska are freight collect.
Regular Orders

Orders received by 2:00pm Monday – Friday are shipped for 1-2 day delivery to most KCDA members.  Some products or delivery locations may require additional processing time.

Minimum Orders
KCDA accepts orders of any size, a $3.50 minimum order fee is added to orders under $50 to help defray the cost to ship an order.
Product Substitutions
  • Brand Name – many items in the catalog are listed as brand name only with no substitutions accepted.
  • Generic – others are low bid and must meet KCDA’s "Qualifying Standard." Pictures of items listed as "Qualifying Standard" are representative only and may not be the exact item selected at the time of bid award.
No Fault Return
Within 20 business days of receipt of an order, you may return items shipped from the KCDA warehouse (i.e. except vendor direct or special order items) for full credit and no restocking fee. KCDA vendors may assess a restocking fee and return freight charges on furniture and special order items that have shipped directly from the vendor.
Procurement Card Orders
KCDA accepts Procurement Cards, MasterCard and Visa as payment for orders, except for direct ship purchases including furniture.
KCDA On-Line Ordering
Available 24/7 via the internet at
Special Orders
KCDA’s purchasing agents are happy to source and get pricing on non-cataloged items. Chances are if one district needs the item, others will also.