Returns (RMA) and Discrepancies

Returns and Discrepancies - Warehouse Items
Missing or Damaged Cartons
If cartons are missing or damaged, please note the problem on the Bill of Lading at the time of delivery and notify KCDA immediately. The carrier will not be responsible for missing items or freight damage unless this information is noted on the Bill of Lading.
Missing Product or Concealed Damage to Product
If items are missing or damaged in a carton, please notify KCDA within 20 business days of receipt of an order or by September 30 for merchandise delivered in June, July, or August. Click here for RMA - PDF Form. Claims received outside 20 business days after receipt or after the September 30th deadline may be charged return freight and a restocking fee.
Items Ordered Incorrectly
No fault return policy applies to warehouse items only. Please notify KCDA within 20 business days of receipt of an order or by September 30th for merchandise delivered in June, July, or August. Claims received outside 20 business days after receipt or after the September 30th deadline may be charged return freight and a restocking fee or may not be considered due to product expiration dates. Returned merchandise must be in new condition and in the original packaging.
 
Returns and Discrepancies – Vendor Direct and Special Order Items
Missing or Damaged Cartons
If cartons are missing or damaged, please note the problem on the Bill of Lading at the time of delivery and notify KCDA immediately. The carrier will not be responsible for missing items or freight damage unless this information is noted on the Bill of Lading.
Missing Product or Concealed Damage to Product
If items are missing or damaged in a carton, please notify KCDA within 10 business days of receipt of an order. Click here for RMA - PDF Form. Claims received after the 10 day period will be at the sole discretion of the KCDA vendor and be subject to the vendor’s return policy.
Items Ordered Incorrectly
Subject to the vendor’s return policy including but not limited to a restocking fee and return.
Furniture Returns and Restocking Fees
KCDA provide our members furniture options from a variety of manufacturers. Please review the product return and restocking policy from each furniture manufacturer chosen, prior to placing your order with KCDA.
 
Return Authorization Instructions
When requesting return authorization or reporting any discrepancies for warehouse items, please include the following information:
  • Purchase order number.
  • District name and ship-to location.
  • KCDA invoice number/order number/cart number.
  • KCDA item number and item description.
  • Quantity (units).
  • Reason for the return or details of the discrepancy.
  • Contact name, email, and phone number of the person requesting the RMA.
  • Click here to link to our RMA forms.
All returns must have a KCDA Return Memo Authorization Number (RMA number) on the outside of each carton. Once issued, Return Memo Authorization Numbers are valid for 20 days.
KCDA will e-mail call tags. This enables speedy return and credit for returned products. All you need to do is print out the e-mailed return label, attach it to the box and hand it to the driver during the next delivery for return to KCDA.
In order to receive credit returned merchandise must be in new condition, original packaging and a complete unit. If the return or exchange meets these criteria and the merchandise is received by KCDA within 20 business days of the RMA issue date, then full credit will be issued. Items returned after the 20 business day period may be assessed a restocking fee.