Our knowledgeable Customer Service team is ready to assist you with questions or inquiries regarding the wide range of products and services available through KCDA.
Customer Service Representatives
Phone and Email support
Monday through Thursday: 7:30am – 4:30pm
Friday: 8:00am – 4:30pm
Phone Numbers: 800-422-5019 – 425-251-8115
Fax: 253-395-5402
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Randi Michie
Director of Marketing
Joined KCDA on March 3, 2020
Ext. 117
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Pennie Britz
Customer Service Lead
Joined KCDA on August 23, 1999
Ext. 120
Etta Smith-Rice
Customer Service Representative
Joined KCDA on October 6, 2007
Ext. 148
Andy Gibbons
Customer Service Representative
Joined KCDA on April 25, 2025
Ext. 128
agibbons@kcda.org
Lima Lotoa
Customer Service Representative
Joined KCDA on November 1, 2017
Ext. 118
Wendy Ettel
Website Content Specialist
Joined KCDA on August 9, 1999
Ext. 146